Report Lost/Stolen Card
Misplaced your Debit Card?
With Ecobank Burkina Faso's Mobile App, you can suspend or cancel your card in case of lost or theft within seconds. This feature allows you to control the status of your card in such situations.
how to use the “Suspend” Card Feature:
Open your Ecobank Burkina Faso Mobile App
Go to the three line menu icon in the top left corner 
Go to preferences
Manage Cards
To suspend, click active --> suspend --> suspend again
It should say your card is now suspendedTo reactivate:
Open your Ecobank Burkina Faso Mobile App
Go to the three line menu icon in the top left corner 
Go to preferences
Manage Cards
To activate, click suspend --> activate --> activate again
It should say your card is now activeIt is important not to click REPORT when suspending your card.
Please note that reporting a card lost or stolen CANNOT be undone.
If you are unsure, simply use the “suspend” option until you are sure!
Lost your debit card?
With Ecobank Burkina Faso’s mobile app, you can use the “Report Lost or Stolen” feature. This will close your card and prevent any new transactions from posting. You can visit your nearest branch to order a new card.
(Note: You will be charged a card replacement fee. Ask a branch representative for information regarding fees)
You can also call us at 1.866.546.8273 to report a lost or stolen card.
